Please do not send your item back without contacting us first to accommodate the return or refund, you will need an authorization number for us to process your request. We are happy to offer full refunds if you meet the below-listed criteria:
(Please note that custom items can NOT be canceled, refunded or returned after sent to production, this includes any personalized items, made-to-order items)
To complete your return, we require a receipt or proof of purchase. So if you don’t have the original invoice print out a copy of the one sent to your email when placing your order, make sure the order number is legible.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please take into consideration that refunds can take up to 14 days or a full month to show on your credit card statement.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded if they meet our refund criteria, unfortunately, all items purchased during sales are final and cannot be refunded.
To fulfill your order, you must provide me with specific information (which you authorized Woocomerce -my shop’s platform- to submit to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for purposes of customization) if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
Information about my customers is essential to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
For purposes of EU data protection law, I, Joy Kelley, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected], please provide order number and platform (in this case barefootdetour.com) so I know where your information is stored. Alternately, you may mail me at:
HowJoyful | Joy Kelley
P.O. Box 4299
Crestline, CA 92325
All photo presets in this store are instant download digital products. NO physical product will be shipped to you. Instead, you will be able to download your digital product after purchase confirmation. (Please create an account so you can access your files at any time)
Because of the nature of this product, no refunds or cancellations are accepted after purchasing (because you will have immediate access to the files)
Please note that by purchasing items from our shop you are agreeing to our stated policies. Please contact us before purchasing if you are concerned about any of the previously described points. Thank you!